Shipping policy
Domestic Shipping
We ship all orders via Fastway or Australia Post. You will receive an email with a tracking number at the time of shipment.
Persons ordering alcoholic beverages must be over 18 years of age. Alcoholic beverage deliveries must be signed for by a person over 18 at the time of delivery.
We endeavour to ship orders same day before 8pm Monday to Friday. If there are any delays we will contact you immediately.
Shipping Rates
The purchase of a single bottle (1) will incur a shipping fee of $12 anywhere in Australia
The purchase of two bottles (2) will incur a shipping fee of $6 anywhere in Australia
The purchase of three or more bottles (3+) will qualify for free shipping anywhere in Australia
Delivery Schedule
The below timeframes are intended as a guide only and are a reflection of recent past performance. Delivery is dependent on various factors such as freight volumes, capacity and any state or territory restrictions. If your shipping area is not included in the table or you are having freight issues, please contact us directly at hello@okwines.com.au
|
Gold Coast DC to: |
|
|
Adelaide |
3 to 4 days |
|
Albury |
2 to 3 days |
|
Bendigo |
3 to 4 days |
|
Brisbane |
1 to 2 days |
|
Capricorn Coast |
1 to 2 days |
|
Canberra |
2 to 3 days |
|
Central Coast |
1 to 2 days |
|
Coffs Harbour |
1 to 2 days |
|
Cairns |
2 to 3 days |
|
Devonport |
4 to 5 days |
|
Geelong |
3 to 4 days |
|
Gold Coast |
0 to 1 days |
|
Hobart |
4 to 5 days |
|
Launceston |
4 to 5 days |
|
Melbourne |
2 to 3 days |
|
Mackay |
1 to 2 days |
|
Maryborough |
1 to 2 days |
|
Newcastle |
1 to 2 days |
|
Northern Rivers |
1 to 2 days |
|
Orange |
3 to 4 days |
|
Port Macquarie |
1 to 2 days |
|
Sunshine Coast |
1 to 2 days |
|
Sydney |
2 to 3 days |
|
Toowoomba |
1 to 2 days |
|
Townsville |
2 to 3 days |
|
Wide Bay |
1 to 2 days |
|
Wollongong |
2 to 3 days |
|
Young |
3 to 4 day |
Shipping Internationally
We currently do not offer International shipping from our website, however please get in contact with us at hello@okwines.com.au and we shall do our best to help you out.
Returns
Under Australian consumer law, you are entitled to a refund or replacement for any major failure of a product. You are also entitled to a replacement If the goods fail to be of acceptable quality.
If you receive a damaged product or you feel it is faulty, wrongly described or breaches a consumer guarantee please get in contact with us via email with your proof of purchase at hello@okwines.com.au and we will happily organise a replacement/refund for you.